RETURNS AND REFUNDS POLICY

Returns

In the unlikely event that you receive a faulty item or if something is damaged in transit, then get in touch with us at Contact@Thegiftoftunes.com as we have a no quibble returns policy. You have 7 days from receipt of your product to notify Thegiftoftunes if you want to return the item (this only applies to cancellable goods – there is a guide below to help you see what’s cancellable and what isn’t). The returns period will expire 7 days from the day on which you receive the goods you have ordered.

Cancellation of Order

You have 24 h from the purchase of the item to cancel the contract for your order. In this case, we will issue you with a refund, however, if you have already received the order, or it has already been dispatched, then you will need to return the entire order at your own cost if you have already received them. Please obtain the necessary insurance & proof of posting when you return items, Thegiftoftunes will be held responsible for returns damaged or lost in transit. In all cases, the goods must be in their original condition and will be inspected on their return. If the goods are found to have been used or are damaged in any way, Thegiftoftunes reserves the right to withhold the refund. If we didn’t receive the canceled order back, we may arrange to have them collected at your cost.

Special note for the product that requires a design service:

the client can ask for a preview mockup before print, in that case, Gifts Shack will send an order preview in the next 24h and wait for the client approval. after 24h a reminder will be sent to the client, if we didn't get an answer in the next 24h after the 2nd email we reserve the right to ship the item.
after the approval clients cannot cancel the entire order under any circumstances. if the client canceled the order after approval he will get a 50% refund, the other 50% will be charged as design fees.

How to cancel your order, or return or exchange a product?

Contact Thegiftoftunes to let us know that you wish to cancel your order, return or exchange a product. You can do this by sending an email to Contact@Thegiftoftunes.com with your name and order number specified in the subject line, we will then confirm the actions that you need to take.

Returns

If already received, package the item up and send it back to the returns address within 7days of letting Thegiftoftunes know that you want to return your order. Please note that you will have to bear the direct cost of returning the product and that the item(s) remain your responsibility until they are returned to us, so try and repack them as carefully as you can. Make sure you get a Proof of Postage Certificate in case your parcel gets lost in transit.

 

Defect or Damage

Where a claim of defect or damage is made please contact Thegiftoftunes and provide a photo/short video proving and explaining the problem, Thegiftoftunes will send you a replacement and notify you with instructions to deal with the damaged item. You shall be entitled to a refund of any reasonable return postage charges. Please note that Thegiftoftunes shall not be liable for any goods that have been damaged due to misuse or are returned without their original packing.

 

Refunds

Thegiftoftunes will process the refund directly to your payment card/PAYPAL, in no more than:
a. 14 days after the day the product is received; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product; or
c. if there were no goods supplied, 14 days after the day on which you informed Thegiftoftunes about your decision to cancel your order.

Giving you peace of mind when ordering. If you have any further questions, please contact Thegiftoftunes directly.

Non-Cancellable or Refundable Goods (What you can’t send back)

Unfortunately, some items are non-cancellable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard customization options offered to all customers), is personalized or otherwise can't be resold due to a bespoke element.
  • Perishable products (like food or flowers).
  • Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics.
  • Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.

A “non-cancellable” should be mentioned in the non-cancellable products description. To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.